Josie is absolutely amazing! The whole process very professional 15/10 service, I would highly recommend. Josie was amazing and professional !! Made the process so easy to understand it's honestly the best service I've ever received. A valued asset to your business well done Josie and big thank you. Excellent service by all staff very professional.

Great service.

Understood my needs as a Landlord.

My wife and I have bought a house at West development, which was completed in January. As we have moved to Brisbane now. We really want a good property management team to look after it.

Josie and Leah have been exceptional to assist with handing over with builder and advertising for rent. Their excellent work has resulted in a good tenant with only 1 open inspection.

The best part has been very effective and professional communication by phone, SMS and emails even after-hours / weekend. Look forward to the long-term relationship with the team.

Throughout the whole process of letting the house Ms Josie Auricchio proved very professional and experienced. Her honesty, integrity and readiness to keep us informed along the way gave us confidence that we had made the right decision to engage L J Hooker West Lakes. Thanks Josie for a job well done.

Josie Auricchio has been an absolute pleasure to deal with. She always returned our phone calls straight away (including after working hours). She has been very honest, upfront and made our rental journey so much easier than expected. We will highly recommend her to our friends. Thank you Josie!!

Josie was very professional and knowledgeable, she guided me through what was a very difficult time with the developer/builder and was always available to answer my questions. I would recommend Josie to my family/friends and look forward to using her services again in the future.

Very helpful and professional. Always solves problems quickly and efficiently.

I would like to take this opportunity to say thank you for all you have done for Greg and myself over the past 11 years. We have been very happy in the house and are finding it very sad to move. You and your team have treated us very well and we have nothing but compliments about the service you gave us. I would ( and do ) recommend your team to family and friends.

I would love to say that though I've not met you physically, Irene, because you're always going to get good business for your office, your conversation with me on the phone and your mail are super and encouraging.

I equally recognise how important it is to have great team working together.

All your colleagues at West Lakes are the BEST and EXCELLENT property managers and receptionists I have ever met in my life.

Josie Auricchio was SUPER in her dealings with me when I came to sign the agreement.

Thumbs up for all of you at West Lakes.

Hi Josie,

I just wanted to convey what a pleasure it has been dealing with you and your team. Since we began seeking rental accommodation two months ago, you have not only shown us through a couple of your own properties, but we have dealt with many other agents along our home hunting journey.

Many agents have shown us their true calibre, and don't rate too highly on our scale of professionalism. Since meeting you and your team I have made it a daily endeavour to see what rentals your office were presenting, sadly many didn't meet our personal needs until recently. As you know we have now signed a lease with your team, and we are elated. Your team has always shown me how much you enjoy doing what you do, always happy to go the extra mile. Your team are very informative, and have shown me a level of professionalism that is second to none.

I look forward to a long relationship with your team. Keep up the good work. :)

Thank you Josie! You are an absolute pleasure to work with. Understood my situation, put me in the best position to purchase the RIGHT property. Guided me through the process making me feel respected and comfortable. I made the best decision putting my trust in you and your company. Before you commit to anything give Josie a call. It may one the best decisions you make!